Profile

Concentrix is a global player in Customer Relationship Management and Business Process Outsourcing (“CRM–BPO”), specialized in designing, building and running next-generation customer experience solutions.


The company offers an wide array of services and digital capabilities, spanning strategy, design, digital engineering, artificial intelligence, automation and advanced data analytics. Concentrix has an extensive footprint, operating in over 70 countries with a team of over 400,000 employees. 

The transformative combination of Concentrix and Webhelp closed in September 2023. The newly-formed group has a well-balanced geographical footprint, a high-quality, diversified client base and a strong portfolio of client solutions.

3.0%
Portfolio value 03/31/2024
Investment case

Concentrix operates in an attractive industry, with:

  • Long-term growth in customer engagement, driven by a combination of:
    • volume growth from the digitalization of the economy as well as the ongoing development of e-commerce and digital services
    • increased outsourcing penetration due to technology and scale requirements as well as increasing complexity of the service (e.g., multichannel)
  • High fragmentation providing scope for further consolidation for international leaders
  • Developments in AI that can (i) differentiate Concentrix’s client offering and lead to new use cases, (ii) enable efficiency gains and (iii) create a higher quality of service

Concentrix is a global leader with a comprehensive product offering and affirmed strategy:

  • Solid track record of 40 years with demonstrated profitable growth resulting in the creation of a global champion
  • Well-balanced revenue mix between the Americas, Europe and Asia Pacific, with a strong operational footprint in these regions
  • Leading position supported by a high-quality and well-diversified portfolio of client relationships, a strong and differentiated delivery platform and best-in-class capabilities and expertise (e.g., analytics, consulting)
  • Multiple growth opportunities for existing businesses as well as new services in a still largely-fragmented market
  • Board of Directors 2/10*
* Number of GBL's representatives in statutory bodies in relation to the total number of members. Governance information is dated 12/31/2023, except where superseded by more recent public disclosures.
  • 1 Vice-Chairman of the Board of Directors
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